Troubleshooting your PEBL doesn't have to be so frustrating...
Whether your PEBL is freezing up or turning itself off randomly, downtime caused by technical issues can be a seriously frustrating event. Fortunately, troubleshooting the PEBL isn't as daunting as it may seem. By narrowing down whether the issue is software- or hardware-related, the proper course of action can be determined and implemented.
Instructions
1. Power the device off and on, then test to see if the issue is still present. Most software issues are caused by the device running continuously without reset. Over time, this causes a memory clog that leads to slower performance, error messages and total crashing. Power-cycling clears this memory and resolves most irregular software behavior.
2. Perform a Master Reset on the device. This will restore the software to its original factory-preset configuration in order to resolve any issues that have sprung up over time. A Master Reset will undo any customizations you have made (such as wallpapers or ring tones you may have set) but will not erase any data from the device. Perform this by pressing "Menu," "Settings," "Initial Setup" and "Master Reset." If you have set up a security code, you will need to enter it when prompted.
3. Perform a Master Clear on the device. This will erase all content on the phone, with the exception of its operating system. Before doing this, back up any important information you may need later. To perform a Master Clear, press "Menu," "Settings," "Initial Setup" and "Master Clear." Enter your security code if you enabled one.
4. Contact your carrier for replacement. For unresolvable software issues or physical problems with the Motorola PEBL, replacing the phone or sending it in for repair is your only option. If the device (and the cause of the issue) is covered under warranty, your carrier will send out a free replacement after asking you to perform the Steps outlined above. If your device (or the cause of the problem) is not covered under the warranty, you may contact Motorola directly in order to send the device in for repair. While Motorola does charge for this service, it is often less expensive than the purchase of a new phone.
Tags: Master Clear, Master Reset, covered under, covered under warranty, device cause
