The DBS system is well suited for small businesses.
The Panasonic Digital Business System phones are designed for small business usage. The DBS phones have hold and call transfer functionality, and come in three different cabinet sizes. The phone also features programmable function keys and speed dial capability. It can be used to dial internal numbers, as well as outside lines. Learning to operate the Panasonic DBS without the manual can be a confusing process, but learning the basic functions will foster a general familiarity with the controls.
Instructions
Calls
1. Press a free "Line" key if your model includes them. The "Line" keys are located beside the large display screen on all VBD models. The LED beside the key will flash green to indicate that the line has been selected. If a line's LED is red, it is in use by another phone in your network.
2. Press the "On/Off" button if your model doesn't include "Line" keys. The "On/Off" key is located directly above the "Hold" button, in the bottom right hand corner of the DBS unit. Dial "88" into the number-pad, followed by a line number (between one and forty-eight). If you are dialing a one-digit number, place a "0" before it. The display will show the line you have selected, and you will hear the dial tone for an outside line.
3. Enter the phone number you wish to call on the number-pad. The DBS unit will dial the number. The volume will go through the main speaker until you pick up the receiver.
4. Press the "Hold" key to place the other party on hold. Pressing the "Hold" key will place the call on "System Hold," which means it can be retrieved by any user in your system. This can be useful for a small business, because you can converse with another employee while the other party is on hold or have a colleague best equipped to help the caller take over if necessary. To retrieve the call, anyone on the system can select the held line. The LED beside the line will flash red.
5. Press the "Line" key for your current call to place the other party on "Exclusive Hold." This means that no one other than yourself will be able to pick up the call. The line LED will flash green to indicate that the call has been put on "Exclusive Hold."
6. To perform a call transfer, dial the extension number while the call is on hold. The DBS will open up a new line, and dial the number you've entered. Introduce the caller to your colleague, then hang up the receiver to complete the transfer.
7. Hang up the receiver at any point to end the call. If you are conducting the call through the speaker-phone, press the "On/Off" button to end the call.
Tags: other party, will flash, call transfer, dial number, Exclusive Hold
