Most Tracfone mobile phones are capable of accessing the Internet. Customers use the Internet connection to access email, watch videos and view websites, plus download music, ringtones and games. If you are unable to open a Tracfone site on your mobile phone, try troubleshooting the problem before contacting customer service. Troubleshooting Internet connection problems can save you the trouble of sitting on hold waiting for a representative. Depending on the model of your Tracfone, the steps may vary slightly.
Instructions
1. Verify that you are able to access other websites on your Tracfone. Open your browser and enter the Web address of another site in the address bar. Click "Go."
2. Remove the battery from the Tracfone. Do not turn off the phone before removing the battery. Replace the battery after one minute and attempt to access a Tracfone website.
3. Update the software on the phone. Press the "Menu" key and click "Settings." Scroll down to "Software Update" and click "Check for Updates." Click "Yes" when prompted and wait for the updates to be installed. Power off the phone for one minute. Turn the phone back on and attempt to access a Tracfone website.
4. Resolve continued problems by resetting the Tracfone. Press the "Menu" key and click "Settings." Scroll down to "Reset Phone" and enter your password. By default, the password may be either the last four-digits of your mobile phone number or "1234." Press the "Menu" key and click "Reset Phone." Click "Yes" to confirm you want to reset the phone. The phone will power off and on when the reset is complete. Attempt to access a Tracfone site.
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