The TomTom Go 910 is a global positioning system or GPS. It uses satellite technology to provide a driver with directions to help him reach his preset location or address. If the device won't turn on, it's likely either the battery or power adapter is not working correctly and should be replaced. Troubleshooting can help you determine the cause of the problem.
Instructions
1. Attempt to power on the device. Hold down the power button for five seconds. If the device does not turn on, continue with troubleshooting.
2. Attach the TomTom Go 910 to a power source for charging. The TomTom can be charged using the car adapter or the home dock. Place the car adapter jack into the outlet on the bottom of the TomTom and plug the other end of the adapter into a cigarette lighter outlet. Start the car. Alternately, place the TomTom into the home dock so the bottom outlet is plugged into the bottom of the dock. Plug the home dock into the USB port on a computer. Power the computer on.
3. Allow the battery to charge for two hours. During this time, the charging indicator light, located below the screen on the bottom, right-hand corner of the unit, should be green, indicating that the unit is charging. If the unit is not charging, attempt to charge with an alternate charging device. It's possible that the charging unit is defective or not working correctly.
4. Attempt to power on the unit. If the unit does not power on despite charging, the TomTom battery is likely dead. Batteries should only be changed using an authorized TomTom service center. If the TomTom is still under warranty, call 1-978-287-9555 to make a warranty claim. Attempting to replace the battery or having the battery replaced at a non-authorized service center will void the manufacturer's warranty.
Tags: home dock, Attempt power, charging TomTom, charging unit, service center, unit charging
