Digital converter boxes are devices used by cable TV providers to provide customers with channels in the digital format. Digital cable boxes also offer many other useful features like onscreen digital channel guides and digital music stations. Your cable provider will likely have a technical support department you can contact in the event that you experience a technical problem with your digital cable service, but it is well worth your while to arm yourself with the knowledge and skills needed to troubleshoot problems on your own so that you can resolve them without having to consult any outside help.
Instructions
1. Tune your TV to the video and audio input into which your digital converter box is connected. This step will vary depending on how you have your converter box connected to the TV; if you use a coaxial cable to connect the box to the TV's coaxial input, the TV should be tuned to channel 3 or 4. If you use RCA, component, HDMI or any other type of audio video connection cable or cables, use the TV's input selection control, a button usually labeled "input," "source," "TV/video" or the like. Press the button repeatedly until the TV displays the input you are using to connect the box and again check for picture.
2. Reset the cable box by unplugging its power cord for 30 seconds and then plugging it back in. Allow the converter box to reboot completely before attempting to power it on again and checking for picture.
3. Contact your cable TV provider's technical support department. If you are located in a cable outage area, all the troubleshooting in the world will not restore your picture until the outage is resolved. By contacting your provider you can determine whether or not you are being affected by a service outage or degradation. Even if not, your provider can walk you through more advanced troubleshooting to restore picture to your converter box.
Tags: cable provider, converter connected, support department, technical support, technical support department, your converter, your digital
